The Borrower and / or sponsors may
communicate directly with the employees of the complaints unit of the company,
through the following methods:
Direct contact with the branch manager by
filling in the suggestions and complaints form in the branch. (Request this
form from the employee at the front desk), after filling in the form, please
submit it to the branch manager and obtain a direct response from him.
For direct contact with the Customer
Service Unit in the Public Administration, please use one of the following
Calling From any landline phone to the free number: (080022155). Or call one of the following numbers:
We at the Partners for Micro Credit (Vitas Jordan) always strive
to protect the privacy of our customers and protect their personal information.
In fact, we are committed to providing the highest levels of privacy through
our commitment to privacy laws for which we manage, deal and protect your data
that is collected, stored, used, shared or disclosed.
Protection of your privacy
To assist you with the personal data we hold about you, then you
have the right as follows:
contact us immediately in the event that you believe that a person was
able to obtain any confidential information related to your dealings with
you receive a suspicious email or SMS requesting your personal details or
account information, do not respond to it or click on any electronic link
while please report the same to the Partners for Micro Credit (Vitas
protect your account and identity:
1.The password is the
primary key to access your account and personal information, so select a
complicated password that is difficult for others to guess.
2.Use letters, numbers and
special characters [e.g. !, @ , # , $,? , ^ , &, * (,)] when setting your
3.For your own protection,
please change your password periodically and avoid reusing old passwords
4.Not to share/disclose
your login name and password with/to others.
5.Partners for Micro Credit
(Vitas Jordan) will never request your password-related information to access
the electronic services, whether by calling, sending an email, text message, or
messages through social media for which we ask our valued customers not to
disclose this information under any circumstances.
To report an electronic fraud attempt
If you receive any suspicious emails, SMS messages or calls
claiming to be from Partners for Micro Credit (Vitas Jordan) asking you to
disclose or update your confidential account information, let us know about the
same by emailing firstname.lastname@example.org or calling our
Customer Service Team at: 00962778455386 or 00962775708877
Information we collect
We collect and use information for business purposes to provide
better services to our users and to answer your inquiries, and/or provide you
with any information you request about our products and services, verify your
identity, or if we have a legitimate interest in doing so, e.g. in order to
manage risk, or prevent fraud and misuse of our site or services for which we
collect information that your browser sends (Log Data) whenever you visit our
site. In fact, we may record the IP Address, operating system and browser used
by each user and may be able -based on the IP address- to determine the type of
browser, the browser version, website pages visited, access time and date,
browsing time and any matters related to statistical analysis.
Yet, and when you inquire or request information about a
specific product or service, the Partners for Micro Credit (Vitas Jordan) may
ask you for some information such as your full name, phone number, national
number, residential address, details of the requested service...etc. Please
note that all information provided to us via the mobile application shall be
saved on our systems and protected in accordance with the terms of data
protection. Hence, you allow Partners for Micro Credit (Vitas Jordan) to save
and/or process your personal data.
With whom we share your information
We may share information about you in connection with your
dealings with us, and to the extent permitted by relevant laws and regulations,
with the following parties:
of the Partners for Micro Credit (Vitas Jordan) Regulatory authorities.
party service providers.
dealing on behalf of the Jordanian Microfinance Company.
entities for which the Partners for Micro Credit (Vitas Jordan) is acting
as an agent.
Legal basis for data processing
We will only use your data if we obtain your consent, or when we
have another legal reason to use the same. In fact, the reasons for our use of
your data include the following:
our products and services.
our relationship with you.
or detecting crimes, including fraud and financial crimes, such as
anti-money laundering and terrorist financing.
security, business continuity and risk management.
online services, mobile applications and other online product platforms.
our products and services.
with our legal and regulatory obligations and requirements.
systems or product development processes, and to meet planning, auditing
and administrative purposes.
How long is the information kept?
Your personal data will be kept for as long as it is necessary
for the purposes stated and in accordance with the regulations, laws and
instructions issued for keeping records.
The Partners for Micro Credit (Vitas Jordan) may at its absolute
that you review the same regularly.
By reading this document, you consent to the collection and use
of information in accordance with this policy